HILLMAN B2 POLICIES
SOCIETY - THE UPSCALE MOBILE VENUE (Commercial)
A brief of the commercial customer policies may be viewed at https://hillmanb2.com/themobilevenue/. A link to the full agreement will be included with the invoice.
SOCIETY - THE UPSCALE MOBILE VENUE (Residential)
A brief of the residential customer policies may be viewed at https://hillmanb2.com/society/policies-brief.html A link to the full agreement will be included with the invoice.
SERVICES REFUND
For the purposes of this policy, Work or Service refers to Data Collection, Sponsorship Acquisition, Promotions, Production, Website Design, Creative Writing, and any other customer related task or request.
Once any Work has started, a refund is not allowed. Work may include but is not limited to: Development of documents, modifying or developing websites or website templates, conducting research, hosting planning sessions or conference calls, whether inclusive or non-inclusive of client/customer involvement.
If Work has not started for the customer, a minimum planning fee of $500 will be retained by Hillman B2 to compensate for any time or activities devoted to the initially requested Service. Those activities may include conversations, text messages, emails, quote or estimate development, or any activities that occurred as a result of the request.
If there is a cancellation of Service after subsequent payments have been made, refunds for the subsequent payment(s), if any, will be based upon $100 per hour for any Work done, in addition to the reimbursement of any expenses that are specifically relevant to fulfillment of the Service.
TICKETS REFUND
Please be mindful that our Refunds and Exchanges policies are subject to venues and artists requirements, if applicable.- Refunds: Get a full refund on tickets if you change your mind or have a scheduling conflict within 72 hours of purchase; this allowance does not apply if the event date is less than 21 days away. Request refund via email: info@HillmanB2.com.
- Exchanges: You may exchange tickets for others tickets of the same event, at the same or higher price. Please limit exchanges to one per person, per event. Exchanges are not allowed for events that are less than 21 days away. Exchanges are also subject to the venue and artist, if applicable.
- Refunds for Cancelled Events: If we reschedule an event, you will receive an option for a refund or to transfer your ticket to the newly scheduled event date.
YOUR PRIVACY
We collect customer information, including phone number, address, email address; and depending upon merchant provider, credit card information. Demographic information.
We may collect information about events you like or products you buy. We might collect this as part of a survey, whether online or at an event.
While using our website we may collect information about the browser you're using. We might look at what site you came from, or what site you visit when you leave us. If you use a mobile device to access our site we may collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We use information to respond to your requests or questions. For example, we might use your information to confirm your registration for an event or contest. If you give us your friend's information, we will only use it to provide services you requested.
We may share information with third parties such as those who perform services on our behalf. For example, we share information with sponsors, business partners, and service providers. You may opt-out of our emails at Hillman B2 Email Unsubscribe.
We may share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.
